Terms of Service

Effective: September 2, 2026

These terms govern your use of awakenedsystemsgroup.com, the Awakened Systems Group demonstration line, and any service that incorporates these terms.

1. Agreement to these terms

By using the website or demonstration line, you agree to these Terms of Service and our Privacy Policy. If you use them for a company or other organization, you represent that you have authority to bind that organization. If you do not agree, do not use them.

You must be at least 18 years old and able to enter into a binding agreement to use a paid service.

2. Who provides the services

Awakened Systems Group is operated by Shawn Garland in Maine. In these terms, “ASG,” “we,” “us,” and “our” refer to Awakened Systems Group. “You” means the person or organization using the website, demonstration line, or services.

3. Website information and proposals

The website describes standard offerings and current public prices. Website content is general information and an invitation to contact us, not a binding offer. Scope, fees, timing, usage allowances, third-party charges, renewal, cancellation, ownership, and support obligations are confirmed in an accepted proposal, order form, statement of work, or other written agreement.

If a written service agreement conflicts with these terms, the written service agreement controls for that service. We will disclose any custom work, provider usage charges, and applicable taxes before you accept an order.

4. Demonstration line

The line may generate incorrect, incomplete, or unexpected responses. Calls may be recorded, transcribed, summarized, and processed as described in our Privacy Policy. You may stop the interaction at any time by hanging up.

5. Paid services

We provide business services such as AI-readiness audits, AI front desks, workshops, automation, and ongoing operations support. The exact service is the work described in the applicable written order.

Unless an order says otherwise:

• one-time work is invoiced as stated in the proposal;
• recurring services are billed in advance for each service period;
• undisputed amounts are due by the date shown on the invoice;
• you are responsible for applicable taxes and approved third-party usage charges; and
• cancellation affects future service and does not erase charges already incurred.

Any trial or cancellation period described on the website will be included in the applicable written order. The written order will state how to cancel and what happens to prepaid fees, third-party charges, phone numbers, integrations, and stored data.

6. Your responsibilities

You agree to:

• provide accurate business information, instructions, and authorized contacts;
• obtain the rights, permissions, and consents needed for content, phone numbers, calendars, accounts, recordings, transcripts, texts, and other data you ask us to process;
• provide notices and obtain consent required by call-recording, telemarketing, messaging, privacy, employment, and industry-specific laws;
• review scripts, routing rules, booking rules, and test calls before launch;
• keep account credentials secure and promptly report suspected unauthorized access;
• maintain a reasonable human handoff and review process for important or sensitive interactions; and
• use the services only for lawful business purposes.

You remain responsible for your business decisions, promises to customers, regulated activities, and the acts of users you authorize.

7. AI limitations and human review

AI systems are probabilistic. They can misunderstand a caller, produce inaccurate content, fail to complete a task, or behave differently after a third-party provider changes its system. We test and tune the systems we operate, but we do not promise error-free output, continuous availability, a specific number of leads, or a particular financial result.

You must not use an ASG system as the sole basis for decisions that create legal or similarly significant effects for a person, or for emergency dispatch, medical diagnosis, legal advice, lending, employment, housing, insurance, or other high-impact decisions, unless the written agreement expressly covers that use and appropriate human review is in place.

8. Prohibited use

You may not use the website, demonstration line, or services to:

• break a law or violate another person's rights;
• send spam, unlawful marketing, or messages to people who have opted out;
• impersonate a person or misrepresent that an AI system is a licensed professional or emergency service;
• collect highly sensitive information outside an approved workflow;
• upload malware, probe security, disrupt operations, or bypass access controls;
• reverse engineer a service except where applicable law does not allow that restriction; or
• use output to train or build a competing system by systematically extracting the service.

9. Intellectual property

ASG and its licensors own the website, brand, software, templates, system designs, documentation, and other materials we create, except for client materials and third-party materials. We grant you a limited, revocable, nonexclusive right to use the public website for its intended purpose.

You retain ownership of content, data, branding, and materials you provide. You give us the limited rights needed to use them to deliver, secure, and support the service. Ownership and license terms for custom deliverables are stated in the applicable written order.

If you provide feedback, you permit us to use it without restriction or payment, provided we do not publicly identify you without permission.

10. Confidentiality and data

Each party will use reasonable care to protect the other party's nonpublic business information and will use it only to perform or receive the services, comply with law, or enforce an agreement. These obligations do not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without a duty of confidentiality.

Our handling of personal information is described in the Privacy Policy. A separate data-processing agreement or security schedule controls if the parties sign one.

11. Third-party services

Services may depend on telecommunications carriers, AI providers, voice and transcription tools, hosting, databases, calendars, scheduling systems, and other third-party services. Their outages, policy changes, account restrictions, or product changes can affect operation. We are not responsible for a third-party service outside our reasonable control, but we will use commercially reasonable efforts to diagnose issues and restore or replace affected components when included in your support scope.

12. Suspension and termination

We may suspend access when reasonably necessary to address a security risk, unlawful use, material breach, nonpayment, provider restriction, or risk of harm. When practical, we will give notice and a chance to fix the issue.

Either party may terminate a paid service as stated in the applicable written order. After termination, provisions that by their nature should continue will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limits of liability, indemnity, and dispute terms.

13. Disclaimers

To the fullest extent permitted by law, the public website and demonstration line are provided “as is” and “as available.” ASG disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. Any warranties for paid services must be stated in the applicable written agreement.

Nothing in these terms excludes a warranty or right that cannot legally be excluded.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business, goodwill, or data, arising from the website or services, even if advised that such damages are possible.

ASG's total liability arising from the website, demonstration line, or a service will not exceed the greater of $100 or the amount you paid ASG for the affected service during the three months before the event giving rise to the claim. This limit does not apply where liability cannot legally be limited.

15. Indemnity

If you use a paid service for a business, you will defend and indemnify ASG against third-party claims, damages, and reasonable costs arising from your content, your instructions, your unlawful or prohibited use, or your failure to obtain required rights, notices, or consents. This obligation does not apply to the extent a claim was caused by ASG's breach of the applicable written agreement, gross negligence, or willful misconduct.

16. Governing law and disputes

Maine law governs these terms, without regard to conflict-of-law rules. Before filing a claim, each party agrees to give the other written notice and make a good-faith effort for 30 days to resolve the dispute. If it is not resolved, the parties consent to the state or federal courts located in Maine, except where applicable law requires a different forum.

17. Changes

We may update these terms by posting a revised version and changing the effective date. Changes apply prospectively. Material changes to an active paid service will be handled under the applicable written agreement.

18. General terms

If a provision is unenforceable, it will be modified only as much as needed and the rest will remain in effect. A failure to enforce a provision is not a waiver. You may not assign a paid service agreement without our written consent, except as part of a merger or sale of substantially all of your business. ASG may assign an agreement as part of a reorganization or sale of the business. These terms and any incorporated written agreement are the entire agreement about their subject matter.

19. Contact

Awakened Systems Group
Maine, USA
shawn@awknd.me
(207) 503-7703